1. When did you start franchising of Sinhal Classes?

• MAY’ 2017

2. What is your business sector?

• EDUCATION

3. What attracted you towards franchising? 

• Deeper market penetration

4. What formats do Sinhal Clases operate in?  

• Single  &  Multiple:

5. Important attributes of a franchisee? 

• Personal Integrity  Good team player   Good team leader   Adheres to business systems   Good knowledge of local market  Ability to display financial acumen  Others: Will to excel

6. Currently how many franchisees do you currently have?

• 7

7. How many cities do you currently cover? 

• 7

8. Which type of cities do you currently cover?

• Metro and Non-Metro

9. Percentage mix?

• Company stores   :80%
• Franchise stores   :20%

10. How many units did you add in the last 12 months? 

• 7

11. Do you have a master franchisee? 

• No

12. Are you looking for a master franchisee?

• YES

13. How many franchise units you are planning to open in next 12 Months?

• 50

14. To which cities are you looking to expand? 

• Mumbai,
• Pune,
• Banglore
• Lucknow,
• Kolkatta,
• Hyderabad,

15. Location of current franchisees?  

•  High Streets  Residential

16. What is the revenue model? 

• Revenue sharing  Royalty

17. How much royalty (%) do you charge? 

• 15% OF THE NET REVENUE

18 . Are you happy with your franchisees?  

• Yes

19 .  What is the percentage mix?

• Satisfied : 100%  Dissatisfied : ZERO

20. What are the major problems you face with the franchisee?

• Rate 1-5 with 5 being the highest: –
• Delay in payments: 5 Lack of motivation:  3
• Non compliance with company’s procedures :   4  Poor staff quality :   2

21. How many franchisees renew the agreement? :

• NA

22. How many franchisees make changes to an agreement before renewing? :

• 10%

23. Team strength & organizational hierarchy? How many in support function?

• Franchise manager staff breakup :
• Field staff :  05
• Sales staff : 04
• Others    :  04

24. Do you have an operations manual? 

• Yes

25. Do you have a standard vendor list?  

• Yes

26. Is it mandatory for franchisees to procure all products from you or do you allow them to purchase through non approved (local) vendors? 

• No, We allow procurement from external agencies, however they need to be approved

27. Do you have a Central Marketing Fund? What % of the revenue do you allocate towards CMF?

• 10% of the revenue accrued by the company

28. What systems do you have in place for communication with your franchisees?

• Telephone, on-site visit, Emails, Forums etc.  Telephone  Reps visiting on-site  Emails  Forums

29. How do you address grievances either from your franchisees or customers?

• Have a team working on resolving on these grievances

30. Do you provide on-site training or are franchisees requested to come to the HQ/Training center? 

• Headquarters : Mumbai

31. Do you provide on-going training?  

• Yes, As and when required

32. Who provides the training? Do you have a training team in place? 

• Senior Management, however once we grow, we will have a training team  We have a training team

33. Who bears the cost of training? 

• It’s on company cost

34. Do you conduct any brand audits? If Yes, please explain

• Yes Franchise is given a brand manual and the visit executive ensures that the same is adhered to.

35. FRANCHISEE SERVICE  Does the franchiser provide support to the franchisee in operational systems other than the franchise operations?

• Helping in recruitment of right staff, Guidance sessions round the year, free seminars & orientations for latest upgrades in education system.

36.  What is the most effective initiative implemented to improve franchisee relationships?

• Taking regular feedback and the senior management speaking to them at least once a week.

37. What does the franchisor provide to the franchisee that goes beyond the franchise agreement?

• Timely Support

38. THE VISION FOR YOUR BUSINESS  If you are an Indian Franchise system, where all will you be operating  within five years, and what strategic plans are in place to achieve that?

• We are looking to go beyond 100 locations and to achieve the same, look forward to have strategic alliances with other franchisers who are having alike business and have a franchise chain and their products do not clash with our products rather support them.

39. If you are an Indian Franchise system, what system do you have in place to lift your business Operational standards, and if you are, or intending to, operate offshore, what do you have in place to grow your business competitively and successfully?

• Complete support manuals should be in place, Agreement should be a win-win for Franchiser and Franchise and Franchise Appraisal system to be in place.

40. The submission must include:  A 100 word statement providing reasons why franchising has helped Expansion and developed the brand awareness for media purposes?

• Franchising in Education is the cleanest and a great way to earn and become an entrepreneur, thus the Franchise way. Franchising creates a win-win association wherein there will be synergy between Quality Education and Local management. Networking / Franchising is backbone of any company as modern trade is expected to gain higher importance in our country than earlier days. Also the fact that a common man do look for a LABEL/ or a brand which has gained popularity because of its products and services in the market.